Client Needs REFAL, formed through the merger of Cà Rezzonico (Lugano) and Fondazione Opera Charitas (Sonvico), manages several facilities dedicated to elderly care. With growing demand for services and support, the need for a more modern and automated system to manage documents and human resources became a top priority. Key issues that needed to be … Read more
Client Needs The main requirement was to digitize the management of human resources, not only within the HR department but also across administrative functions. Given the complexity of the organization—comprising various departments with specific needs in both care and education—it was essential to find flexible solutions that could be adapted to meet the diverse operational … Read more
Client Needs TechService, a mid-sized company with clients spread across the region, handled numerous support requests daily. However, their internal organization faced several challenges: Lack of traceability: Requests were handled manually across different channels, making it difficult to track ongoing activities. Limited performance control: There was no clear, comprehensive view of intervention effectiveness or technician … Read more